Last Updated: November 17, 2024

1. Introduction

Welcome to CuHup.com (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

2.1. Information You Provide

We collect information that you voluntarily provide when using our website, including:

  • Name and contact information (email address, phone number, shipping address)
  • Payment information (processed through secure third-party payment processors)
  • Account credentials
  • Order history and preferences
  • Communication history with our customer service
  • Any other information you choose to provide

2.2. Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Browsing patterns and site usage
  • Cookies and similar tracking technologies
  • Referral source

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your orders and providing customer support
  • Sending transactional emails and order updates
  • Marketing and promotional communications (with your consent)
  • Improving our website and user experience
  • Analyzing usage patterns and trends
  • Preventing fraud and maintaining security
  • Complying with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Performance of a contract (processing orders, providing services)
  • Legal obligations
  • Legitimate interests
  • Consent (for marketing communications)

5. Information Sharing

We may share your information with:

  • Service providers (payment processors, shipping companies, etc.)
  • Marketing and advertising partners (with your consent)
  • Legal authorities when required by law
  • Business partners for fraud prevention and security

We do not sell your personal information to third parties.

6. International Data Transfers

We may transfer your data internationally, including to the United States. When doing so, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Privacy Shield certification (where applicable)
  • Other legal mechanisms as required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage systems

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with supervisory authorities

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze site usage
  • Enable marketing features (with consent)

You can control cookies through your browser settings.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect or process data from children under 16.

11. Marketing Communications

We may send marketing communications if you:

  • Requested information from us
  • Purchased goods from us
  • Provided consent

You can opt out of marketing communications at any time.

12. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of significant changes through:

  • Email notification
  • Website notice
  • Other appropriate means

13. Contact Information

For privacy-related inquiries:
Email: [email protected]

14. Additional Rights for California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising these rights

15. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

17. Social Media Features

Our website may include social media features. These features may collect your IP address and which page you visit and may set cookies.